Please have a read through our FAQs below and hopefully we have all the answers for you.

General Info

Where will RunFestRun take place?

RunFestRun takes place at Bowood House & Gardens, Old Road, Derry Hill, Calne, Wiltshire, SN11 9NF.

Getting to the festival

CAR: Bowood House & Gardens is signposted from the A4 and A342. Weekend visitors who are camping will use a separate entrance off the A342, Devizes Road, between Derry Hill and Sandy Lane villages. If using Sat Nav please use the postcode SN11 9PG. Day visitors will enter via Studley Gate, for SatNavs please use postcode SN11 0LZ.

TRAIN: The nearest station is Chippenham. Taxis will be available or take the number 55 bus to Studley Crossroads, it is approximately 11/2 miles from here to the festival site.

BUS: Route numbers 33 and X33 (from Chippenham to Devizes) go through Derry Hill village, also number 55 stops on the A4 close to the turning into Derry Gill village (Studley Crossroads). It is approximately 11/2 miles from here to the festival site.

Our Festival Policy

Please observe our festival policy below:

Please do NOT bring any of the following onto any part of the RunFestRun site, including car parks and campsites - glass bottles, disposable BBQs, open fires, Chinese lanterns, illegal substances of any kind, dogs except Assistance Dogs

Please do NOT bring any alcohol onto the festival site, a small quantity may be brought into the campsites.

We reserve the right to refuse admission or to evict any person from RunFestRun for drunkenness, unruly behaviour or for breaking any of these conditions.

No under 18s will be admitted without a responsible adult.

We will be taking photographs and filming this event.  By entering the event you consent to your image being used in any future RunFestRun promotion.  If you do not wish your image to be used please go the Organisers Office or speak to the photographer/camera team at the time.

We’re sorry if any of your personal property is lost or damaged whilst at RunFestRun. Neither the organisers or venue owner can be held responsible.

Is the event suitable for small children?

Many young children enjoy festivals - some of them enjoying live music for the first time on the shoulders of their parents. However, there are some precautions you may wish to take to ensure that it is an enjoyable experience for you all.

There will be live music on each day of the event. If you are intent on watching from close quarters we would recommend using ear protection on children for their own comfort. Likewise it is not recommended that young children get too close to the sound systems for the main stage.

The music each evening will go on until 10pm or 11pm. You should use your judgement and knowledge of your children to determine whether they, and therefore you, will find this enjoyable or not.

Are dogs allowed at RunFestRun?

For hygiene and safety reasons ONLY registered guide dogs will be allowed in any part of RunFestRun, including the campsite. Dogs cannot be left in vehicles or caravans at any time. Visitors attempting to bring a dog (other than assistance dogs) onto the campsite or festival site will be turned away and no ticket refunds will be available.

Can I volunteer at RunFestRun?

Volunteering is a great opportunity to work with the RunFestRun team and understand how the event operates. It’s also a great way to enjoy the festival and work alongside friends and family.

If you would like to apply to be a volunteer for 2019 please complete a volunteer application form

RunFestRun encourages applications from deaf and disabled people. Assistance will be offered to those who wish to apply.  

Please note, you must be over 18 years of age to apply.

Ticket Information

Whats included and prices

Tickets to RunFestRun are being sold by Results Base.

Your weekend ticket includes access to the RunFestRun campsite and festival site on Friday, Saturday and Sunday. Your day tickets allows you access to the festival site on your chosen day but not the campsite. The festival will open at 2pm on Friday afternoon with access to the campsite from 12pm. Your ticket includes car parking, however cars are not permitted next to your tent and will be located in the car park nearby. The campsite has toilets, showers and catering outlets for food, coffee and soft drinks. 

We’re pleased to note that our entire campsite is family friendly, no areas are particularly noisy, all areas have a curfew and hold the same rules.

Glamping options are available to purchase as an add-on to your ticket with Vintents.

Please note: if you would like to bring a campervan/caravan/trailer tent/sleep-in vehicle you MUST purchase a permit.

Visitors without a permit will not be permitted onto the campsite with their vehicle. Full details on permits and how to purchase them can be found on our ticket information page.

TICKET PRICES

Adult Weekend £140.00

Child Weekend (6-17 years) £65.00

Family Weekend (2 adults + 2 children) £350.00

Child Weekend (under 6) £10.00

 

Adult Friday Day £40

Child Friday Day (7-17 years) £20

Child Friday Day (under 6) £5

 

Adult Saturday Day £75

Child Saturday Day (7-17 years) £30

Child Saturday Day (under 6) £5

 

Adult Sunday Day £50

Child Sunday Day (7-17 years) £25

Child Sunday Day (under 6) £5

 

INCLUDED IN YOUR WEEKEND TICKET:

- Entry into as many Saturday runs as you want (2.5k, 5k, 10k and half marathon)

- Entry into Friday’s Sunset Shuffle and Night-Time Neon Run *please note the Night-Time Neon Run is now fully booked

- Entry into Sunday’s Big Bug Fun Run

- 3 days of live music

- Two nights of camping

- A programme of inspiring talks from sporting legends and everyday heroes

- A range of great content in the Festival Village

- A medal and fantastic freebies

- Running t-shirt and fancy-dress costume

FRIDAY: included in your day ticket is entry into the Sunset Shuffle and Night-Time Neon Run*, all scheduled talks and music, a range of festival content, a medal and fantastic freebies from some of our exhibitors.

*please note the Night-Time Neon Run is now fully booked

SATURDAY: included in your day ticket is entry into as many Saturday runs as you want (2.5k, 5k, 10k and half marathon), all scheduled talks and music, a range of festival content, a medal, running t-shirt and fantastic freebies freebies from some of our exhibitors.

SUNDAY: included in your day ticket is entry into the Big Bug Run Run, all scheduled talks and music, a range of festival content, a medal, running t-shirt, fancy-dress costume and fantastic freebies from some of our exhibitors.

What is the maximum number of tickets I can buy?

It is RunFestRun’s policy that no more than 10 tickets may be purchased by any one household, identified by house number and postcode. If anyone attempts to buy more than this number the order will be cancelled and the tickets put back on sale.  

I’ve lost/misplaced my confirmation email

When you entered the event and completed payment, Results Base will have automatically sent you an email. If you don’t get a receipt email within a few minutes of placing the order then it may be due to several things:

- It is possible that your email system may have marked this in some way and filtered it into a junk / spam / advertising folder automatically so it is always worth checking those.

- If someone else entered you into the event then, because they paid for the entry, they will have the receipt.

- You may have mis-typed your email address, or used one that isn’t your primary address. Log into your profile on Results Base and check Your Orders.

If you are looking for a receipt for an order placed some time before then you can log into your profile on Results Base, select Your Orders and click the Details link on the relevant order, this can be printed out and corresponds to your original receipt.

Do I need to bring a ticket to the festival with me?

Please bring your Results Base booking confirmation with you to gain entry (either a printed copy or on your smartphone). Can’t find it? Log into your profile on Results Base and click on MY ORDERS in the top menu bar. This shows all the orders you have placed. Select the relevant one and click Details. What you are now looking at is the text of the email that Results Base sent you - you can just print this out.

I need to amend my postal/email address

If you have booked a ticket and need to amend any of your personal details, including names, address, email address, please log into your Results Base profile and go to ‘edit profile’ to do this. 

Can I refund/exchange my ticket?

Please note we do not offer any refunds or exchanges on tickets.

However, we do understand circumstances change and there are many RunFestRun fans who might have other commitments and would like to swap their tickets with other visitors. In this instance, we recommend using our Social Networking sites - Twitter and Facebook - to link up with other fans looking to exchange/purchase tickets.

Running

Run distances & age restrictions 

Please see below for a breakdown of all the running distances on offer, and relevant age restrictions.

FRIDAY

Sunset Shuffle – no age restriction, but children under the age of 11 must be accompanied by an adult (over 16 years). An easy ‘shuffle’ 5k route, not timed. Make it back to the festival village just in time to watch the sunset.

The LightupU Night-Time Neon Run* – as the run is taking place in the dark, it is not suitable for small children. Minimum age 11 years, children under the age of 16 must be accompanied by an adult. An easy paced 5.5k, not timed. *please note the Night-Time Neon Run is now fully booked

SATURDAY

Trail Running Magazine Half marathon – minimum age 17 years. This course entails three different loops of the stunning estate and allows great spectating opportunities as you pass through the Festival Village at the end of your first and second loops.

Trail Running Magazine 10k – minimum age 15 years. Two different loops this time with the first loop passing through the Festival Village for a great spectator experience.

Trail Running Magazine 5k – minimum age 11 years. Children under 11 may compete but must run the course accompanied by an adult (over 16 years). A circumnavigation of the Capability Brown built lake with a stunning finish right in front of the main estate house.

Trail Running Magazine 2.5k – minimum age 11 years. Children under 11 may compete but must run the course accompanied by an adult (over 16 years). A beautiful route through the formal gardens of the estate.

The Road Race 3K – minimum age 11 years. Children under 11 may compete but must run the course accompanied by an adult (over 16 years).

The Running Club Relay* – minimum age 16. A four leg, 1.3k relay for national running clubs.

*please note that applications for the relay are now closed.

SUNDAY

The Big Bug Run – no age restrictions, but children under 11 must be accompanied by an adult (over 16 years). This 5k route will take you into the wonderful world of Bugwood, where challenges and surprises await you!

Skill level

Registered participants are free to run, jog, dance or walk at their own pace in any of our races.

Surface types

We are pleased to introduce Estate Running - all terrain running through the beautiful gardens of stately homes, of which Bowood House is one of the UK’s finest.

Bowood has a mix of compacted gravel, grassy tracks and tarmac pathways.

Equipment

We recommend a strong pair of running shoes suitable for multiple terrains. No map, compass or any other method of navigation is required.

Buggies and All Terrain Wheelchairs

Buggies and/or wheelchairs with an all-terrain and/or off-road capability are welcome to take part in the 2.5k and 5k routes. For safety reasons you will be asked to start at the back. The 10k and half marathon routes are not ideal for buggies and all terrain wheelchairs but if you wish to have a go please let us know.

The Road Race is a 3K route suitable for wheelchair users and runners with buggies that do not have all-terrain and/or off-road capability.

Chip timing

The use of chip timing will be used to record and determine results for all Saturday races. Chips will be embedded in your running number which you will need to pin to your t-shirt.

Dogs

Unfortunately dogs are not permitted at this event, except for assistance dogs. No dogs will be allowed on any of the running courses.

Waymarking

Fully waymarked GPX files for all routes are now available on the running routes page, for those who would like to use them.

Checkpoints

All routes will have checkpoints which will be marked on the route maps. These will be emailed to you and available on the website two weeks before the festival.  

Checkpoints will offer water and a variety of basic nutrition. These should be treated as a complement to the personal supplies you bring.

Earphones

Listening to music is permitted while running on the courses, but headphones must not be worn within the first km or on the approach to checkpoints. We advise not having your earphones in while going through the festival site, as you’ll miss out on everyone cheering you on!

Refreshments

Refreshments will be made available to purchase via food vendors and a licensed bar. You are welcome to bring your own food and drink into the campsite but not into the festival site.

Toilets and showers

Don’t panic, plenty of showers and toilets will be provided. Both weekend and day ticket holders will have access to the showers and changing facilities. The showers will be available from 6pm on Friday evening until the end of the festival!

Medals

Every participant will receive a medal free of charge.

T-shirts

A race t-shirt is included with weekend, Saturday and Sunday adult and child (6-17) tickets and will be available from race registration. Please note that we will do our best to allocate sizes, but we cannot guarantee all sizes will be available.

Photography/Filming

Please note that a condition of entering RunFestRun is that photographs may be used in the future by RunFestRun for marketing purposes.

We will be working with professional photographers to capture photographs of all race participants which will be linked to your Results Base account.

Fundraising

There is no specific charity associated with RunFestRun. You are more than welcome to fundraise for a charity of your choice.

Race pack

All ticket holders will receive their race pack when they arrive onsite, please collect your pack from the Race Registration tent.

Water Stations

There will be water stations at different points across each route, which will be marked out on the onsite maps of the Festival.

On the day

Arrival and Departure

FRIDAY: the festival site opens at 2pm and closes at 11:30pm. If you are camping you can arrive from 12 noon when the car park opens, with the campsite opening at the same for you to set up. Please do not arrive before this time as there will be nowhere to park! An afternoon of activities with an evening run, a night run and music in the evening.

SATURDAY: the festival site opens at 8:30am and closes at 11:30pm. There will be a full day of running, festival activities and music in the evening.

SUNDAY: the festival site opens at 9am and closes at 4:30pm. A day of rest for some, for others, it’s the Big Bug Run and Big Bug Hoe Down!

*All times are subject to change, final times will be emailed to all ticket holders closer to the festival

Smoking policy

Smoking is not allowed in any of the marquees or structures. Visitors who wish to smoke are asked to respect others by refraining from smoking in busy areas, around children or around food.

Lost property

Any enquiries about lost property should be made at the Organisers Office. We endeavour to reunite all lost property with its owners after the festival, so please email info@runfestrun.com with details of the item lost once you return home from the festival.

Are we allowed to bring picnics and chairs?

We do not allow picnics to be brought in to the festival. Folding chairs can be brought in and set up beyond the marked out ‘standing only’ area in front of the stage.  Please note, our policy is one chair per person and these chairs must be foldable.

We do not allow gazebos, laysacs, windbreakers or tents. Structures like these block the view of the stage for other RunFestRunners, so please be considerate of your fellow festival goers when setting up your area for the evening and don’t take up too much space!

Cash Machines

Most caterers and vendors will take card. However, there won’t be cash machines on site so we suggest bringing a small amount of cash just in case.

Camping at RunFestRun

Rules

PLEASE FOLLOW THESE RULES FOR YOUR SAFETY:

- Open fires and BBQs are not permitted

- Only purpose built gas stoves with small gas bottles (2.2kg) are permitted, no spare bottles to be brought

- Generators are not permitted

- Please use bins provided

- Keep fire lanes clear

- Empty toilet waste into tanks provided not toilet units

- Caravans and Campervan should bring sufficient gas bottles in the fitted cylinders on the vehicle only.  No spare bottles should be brought on site

- Gazebos and windbreakers are not permitted in the campsite

- There will be no vehicle movements on the campsite over the weekend

- No sound systems will be permitted on site

- Pitches will be allocated on a first come, first served basis

- Sleeping in cars overnight is not permitted

- In the event of needing assistance, medical or otherwise, please contact any steward or member of campsite staff who can radio for assistance

- Strictly no fire/Chinese lanterns on site

- Strictly no fireworks on site

- No water source should be deemed drinking water unless specifically labelled as such

- No glass onsite (including alcohol bottles)

- In the event of needing assistance, medical or otherwise, please contact any steward or member of campsite staff who can radio for assistance

- Please remain vigilant to fire safety in order to help keep yourselves and other festival goers safe

- No dogs, with the exception of assistance dogs, are allowed in the campsite or the festival site.

- Campers are requested to return any trailers or large trolleys used to bring items into the campsite back to their cars or the trolley holding area at the campsite entrance.

Thank you for your cooperation.

Are campervans and caravans allowed?

Visitors must have purchased a permit to be allowed onto the campsite with their vehicle. For details of how to purchase please visit our ticket information page.  

When can campers arrive?

You can arrive at your pitch from 12 noon on Friday with the Festival site opening at 2pm. On Sunday, the closing ceremony will be at 4pm with the Festival site closing at 6pm. The Festival campsite will close at 8pm on Sunday.

Please note that all times are subject to change. Final details and timings will be emailed to you ahead of the festival

Glamping

There will be a selection of Glamping options available to book via Vintents once you have booked your weekend camping tickets.

Vintents’ collection of upcycled vintage canvas tents is one of a kind - each tent is unique with its own colour scheme and retro patterns. Their classic canvas tents are full standing height throughout with a living area and separate cotton canopied sleeping compartments, making them the perfect mix of practical and cosy.

Offering comforts such as homemade wooden tables, eco-friendly rugs, winter bedding and phone charging, their cosy tents are down to earth and homely.

Book Glamping here

Accessibility

How can I claim my free personal assistant ticket to RunFestRun?

All disabled visitors entering RunFestRun on a paid for adult ticket are entitled to bring one personal assistant free of charge.  Please note if the disabled person is a child you will need to buy an adult ticket and claim a free child ticket as the personal assistant. Once you have purchased your own ticket you and have received a confirmation email, please complete our personal assistant ticket application form. This will require that you send proof of disability, i.e. that you are in receipt of the middle or higher rate care component of the disability living allowance (DLA) or personal independence payment (PIP).  Once approved a free personal assistant ticket will be emailed to you.

Is RunFestRun accessible for wheelchair users?

On Saturday The Road Race is suitable for wheelchair users and runners with buggies that don’t have all terrain and or off-road capability. 

Wheelchairs with an all-terrain and/or off-road capability are welcome to take part in the 2.5K and 5K routes. For safety reasons you will be asked to start at the back. The 10K and half marathon routes are not ideal for buggies and all terrain wheelchairs but if you wish to have a go please let us know.

Please contact us for any specific queries and check out further information on our accessibility page.

Parking Information

Can I park at RunFestRun?

Car parking is available free of charge to all festival ticket-holders. The parking areas are located within the festival site and are professionally managed. There is also 24 hour security on-site, which includes regular patrols of the parking areas. All types of vehicles are permitted in the parking areas, including motorbikes and live-in vehicles, although it is not permitted to sleep in live-in vehicles in the parking areas.

For weekend visitors please use postcode SN11 9PG for the carpark. Day visitors please use postcode SN11 0LZ for the carpark.

Can I bring my bicycle to RunFestRun?

A bike lockup area will be available at the entrance to the festival site, but will not be monitored by staff or CCTV. Chains and bike locks will not be provided by the organisers. Any bikes are left at the owners risk and although highly unlikely, we cannot accept responsibility for any damage or loss.

Bikes are not permitted in the festival village.

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